Leading in times of crisis

The 12-point strategic checklist for leaders and organizations

1. Situational awareness

Act on the basis of facts, not wishful thinking. See and understand the big picture. Be open and honest about what is really happening in and around your organization. 

2. Values and purpose

Keep societal benefits central to the long-term “Why” – the purpose of your organization. Make it clearly understood and shared by all within the organization. 

3. Trust

Make trust essential in all work relationships to build efficient and effective operations. Trust your employees to ‘do the right thing’ to their best ability, even during hard times. 

4. Communication

Be honest and transparent. Make dialogue channels simple and open to all staff. Focus on persevering together. Show clear and actionable directions towards a compelling future to inspire hope.

5. Collaboration

Equip your employees with skills and tools to connect, think and work together. Embrace agile teams and flexible networks to allow free flow of knowledge. Stay in touch with your stakeholders and be open to learning from each other. 

6. Empathy

Put people first. Understand the individual circumstances of your employees, their strengths and the things that inspire them. Be present, listen actively and show that you care. 

7. Diversity and inclusion

Build your organizational reputation on fair conditions and equal opportunities for employees. Respect their uniqueness and individual differences.

8. Ability to prioritize and focus

Empower your employees to focus on what’s most important. Make sure actions are values-based. Enable employees to optimize their work, and minimize non-essential actions.

9. Inclusive decision-making

Engage your employees in organizational decisions. Encourage them to take initiative. Empower them to create innovative and actionable solutions together.

10. Courage and risk-taking

Act decisively at critical junctures. Support brave initiatives that put your organization “ahead of the curve”. 

11. Adaptability & flexibility

Make work processes flexible to enable quick adaptation to changing demands. Create a safe space to experiment, fail and learn. 

12. Acceptance of change

Enable your employees to envision a next chapter for the organization. See and share opportunities, and empower your staff to act on them. Celebrate successes together.